Get useful setup and playback support.

Start with the guides for general questions. For an account-specific issue, send a concise WhatsApp message with the device, player, login format, connection, and exact symptom.

Contact WhatsApp Support

Do not send passwords, full M3U URLs, QR codes, payment-card details, or identity documents in an initial support message.

Include these details

Device brand and model, when available.
Operating system or TV platform.
Player app and whether it came from the device's official app store.
Login format: M3U or Xtream-compatible fields, without sharing the credentials publicly.
Exact error message or symptom and when it began.
Wi-Fi or Ethernet, plus whether other streaming apps work on the same device.

Device guidance

Check Fire TV, smart TV, Apple TV, Android TV, mobile, and computer considerations.

Troubleshooting guides

Diagnose login, EPG, buffering, Wi-Fi, Ethernet, and player issues step by step.

Common questions

Review plan, device, setup, support, and reseller answers before contacting support.

Choose the guide that matches the symptom

IPTV not working

Start here for login, playlist, app, device, or mixed symptoms.

Buffering and freezing

Separate Wi-Fi, Ethernet, player, device, and source behavior.

EPG or TV guide issues

Check XMLTV, mapping, time zone, cache, and refresh behavior.

Speed and network stability

Measure at the screen and compare Wi-Fi, Ethernet, household use, and timing.